Senior Technical Support Specialist

Tech Stack

Solid badges = required, outlined = preferred

Responsibilities

• Support customers via tickets in Zendesk, helping them to recognize the full value of Fullstory.
• Advocate for improvements that matter to customers, leading to actual changes within the product and to our processes.
• Proactively surface, propose, and implement solutions to broken and inefficient processes.
• Contribute to projects that meaningfully impact company-wide goals outside of the support queue.
• Leverage AI-powered tools to accelerate troubleshooting, summarize complex customer issues, and identify trends in customer feedback.

Soft Skills

Benefits

• Flexible PTO
• Health Insurance
• Learning Budget
• Parental Leave
• Remote Stipend
• Remote Work

Culture

Requirements