Engineering Manager, Order Systems

OpenAISan Franciscofull_timesenior

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Tech Stack

Software Engineering Systems Design Data Modeling Distributed Systems Observability

Responsibilities

Lead and grow a team of engineers focusing on order management automation, reliability, correctness, and smooth customer onboarding.
Own the architecture and roadmap for order data flows into downstream systems like internal provisioning, billing/invoicing, and revenue workflows.
Build and operate resilient workflows and services for entitlements, provisioning, usage controls, SKU attribution, invoice generation/delivery, and revenue recognition.
Establish strong operational practices including observability, alerting, runbooks, and on-call to maintain system health.
Partner with Sales Operations, Finance, Accounting, Support, Product, Security, and Compliance to translate requirements into resilient, auditable workflows.

Soft Skills

Operational ExcellenceCross-Functional CollaborationTechnical DirectionDesign ReviewsMentoringStakeholder Management

Benefits

Health Insurance

Culture

Cross-Functional TeamsMentorship ProgramContinuous ImprovementOwnershipMission-DrivenInclusive Hiring

About OpenAI

Industry: ai

Size: large

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity by pushing the boundaries of AI capabilities and safely deploying them to the world through their products.

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