Solutions Engineer, Education

Responsibilities

• Deliver an exceptional pre-sales customer experience by providing technical expertise, outlining value proposition, and answering product, API, and LLM-related questions.
• Demonstrate how ChatGPT and the OpenAI API meet business needs and deliver value, including building demos, scoping use cases, recommending architecture patterns, and providing in-depth technical advisory.
• Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process.
• Foster customer advocacy and represent the voice of the customer with internal teams by gathering and relaying feedback and incorporating it into product planning.
• Serve as the first line of defense for security, privacy, and compliance discussions, explaining collateral, guiding customers through trust tradeoffs, and escalating complex requirements.

Culture

Requirements