Lead, Technical Operations Center

Responsibilities

• Lead the daily operations of the 24/7 TOC team, including prioritization and execution of work, emergency response, and ad hoc duties.
• Serve as the primary Incident Commander during major production outages, owning the incident life cycle from detection and triage to resolution and executive notification.
• Manage Service Request fulfillment within the TOC, ensuring that internal requests are prioritized, documented, and executed efficiently by the team.
• Champion the Problem Management process by analyzing trends in recurring incidents, driving Root Cause Analysis, and tracking permanent corrective actions.
• Oversee and optimize monitoring, alerting, and logging platforms to ensure effective coverage and minimize alert fatigue.

Benefits

• Health Insurance

Culture