Customer Systems Administrator

DropboxRemote - Canada: Select locationsHybridfull_timemid

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Tech Stack

AI Python Bash JavaScript Zendesk Amazon Connect

Responsibilities

Manage and evolve the team's portfolio of support and post-sales platforms to meet the changing needs of the Customer Experience and Customer Success organizations.
Serve as a primary on-call responder, owning incident resolution and stakeholder communication during platform disruptions.
Drive the adoption and integration of AI-powered tools and automations across customer platforms to improve user efficiency and customer outcomes.
Partner with Engineering and Customer Experience and Success to translate business needs into platform solutions.
Identify and execute platform improvements that reduce operational friction, increase reliability, and scale with the business.

Soft Skills

Incident ResponseDocumentation

Benefits

Health Insurance

Culture

On-Call RotationCross-Functional CollaborationDocumentation-Driven

About Dropbox

Industry: saas

Size: enterprise

Dropbox's GTM TechOps team manages the systems, data, and automation that power the full customer lifecycle, with this role focusing on defining how GTM platforms integrate and scale business processes.

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