Technical Program Manager, Global Services

Tech Stack

Responsibilities

• Manage the backlog and intake process for new asset requests from the field (e.g., migration scripts, architecture templates, delivery guides).
• Facilitate prioritization frameworks (e.g., RICE, WSJF) to ensure engineers work on high-impact initiatives and use usage data to guide future investment.
• Design internal marketing and enablement campaigns to drive usage of new assets among global teams, ensuring continuous improvement through feedback loops.
• Organize and energize specialization Guilds, facilitating technical deep dives and ensuring tangible outcomes while identifying and harvesting custom solutions from the field into official assets.
• Manage internal communications to the Global Services organization, including drafting newsletters, release notes, and hosting enablement calls, and prepare executive reports visualizing the value of the Practice Development function.

Soft Skills

Benefits

• 401k
• Equity
• Flexible Hours
• Flexible PTO
• Health Insurance
• Parental Leave
• Remote Work

Culture

Requirements