Software Engineer - Support Tooling (APAC/AMER)

Responsibilities

• Build and maintain internal tooling that helps Support and Engineering teams investigate, debug, and resolve customer issues efficiently.
• Partner closely with Support leads and other internal stakeholders to turn real-world pain points into scalable, reliable tooling.
• Own and evolve our primary internal admin dashboard, including maintaining existing functionality and contributing to its future frontend architecture.
• Design, implement, and maintain ticket automations, including rule-based workflows, webhook-driven background jobs, and cross-tool integrations.
• Build and improve an AI agent and supporting workflows that automate repetitive tickets and help support engineers focus on harder, higher-impact issues.

Culture

Requirements