AI Success Engineer - NYC

OpenAINew York CityHybridfull_timesenior

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Tech Stack

Python JavaScript CI/CD Automation Containers Cloud Platforms

Responsibilities

Lead the technical relationship for post-sale customers, acting as their trusted advisor on deployment, adoption, and value realization.
Own account health, adoption velocity, and ongoing technical deployment and success across your customer portfolio.
Become an expert in all OpenAI products (API, agentic platform, Codex, ChatGPT Enterprise) and conduct technical enablement and configuration sessions.
Identify and validate use cases by embedding with customer teams to understand workflows and pain points.
Partner with Solutions Architecture, Product, Engineering, and Research by surfacing customer feedback and technical blockers, acting as a cross-functional navigator.

Soft Skills

GDPRHIPAAProject ManagementProgram ManagementStakeholder ManagementCustomer Advisory

Benefits

Mental Health
Relocation Assistance

Culture

Mission-DrivenCustomer-ObsessedInclusive HiringCross-Functional Teams

Requirements

Regions: NYC

About OpenAI

Industry: ai

Size: large

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity by pushing the boundaries of AI capabilities and safely deploying them to the world through their products.

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