Senior Support Engineer - San Francisco

Responsibilities

• Be among the foremost technical and troubleshooting experts for the OpenAI API platform, serving as the last line of defense before the core Engineering team.
• Proactively identify and implement opportunities to scale support operations by leveraging automation and advancements in AI technologies, contributing to the future of AI-driven technical support.
• Configure and use advanced monitoring and alerting workflows to proactively detect customer impacting issues in real time.
• In partnership with engineering, contribute to reliability reviews and preparedness for new features, launches, or strategic customer requirement updates, ensuring operational readiness is in place.
• Design and refine incident response processes and documentation across strategic customers, engineering and support teams, and provide support coverage during holidays and weekends based on business needs.

Culture

Requirements