Workforce Management Forecasting & Capacity Planning Senior Analyst | US Remote

Tech Stack

Responsibilities

• Build and maintain accurate short- and long-term forecasts for contact center and pharmacy operations across multiple workflows/teams.
• Identify business drivers influencing volume trends (e.g., demand, seasonality, marketing, and product launches).
• Translate forecasts into actionable capacity and staffing plans that balance efficiency, service levels, and budget goals.
• Partner with Operations, Finance, and HR to align hiring plans and resource needs with business growth.
• Analyze trends, variances, and real-time data to improve forecast accuracy and support operational decisions.

Soft Skills

Benefits

• Remote Work

Culture

Requirements