Lead Site Reliability Engineer - job post

CardWorks Servicing LLCPittsburgh, PA 15219•Hybrid workRemoteHybridfull_timelead

$146,032 – $162,257 USD

Tech Stack

Solid badges = required, outlined = preferred

Responsibilities

  • Establish the SRE operating model (service onboarding, engagement model, governance, reliability reviews, production readiness standards, and quarterly planning) and ensure its adoption.
  • Identify, pilot, and operationalize AI-enabled reliability use cases (e.g., alert noise reduction, incident summarization, auto-remediation) with appropriate guardrails.
  • Define, implement, and operationalize reliability metrics by establishing and managing SLIs, SLOs, and error budgets to continuously improve service reliability.
  • Design and engineer automation and observability solutions by developing tooling, dashboards, and systems to reduce operational toil and enhance system visibility.
  • Participate in incident and problem management by serving as incident coordinator, driving cross-functional responses, and conducting blameless root cause analysis and post-incident reviews.

Soft Skills

Site Reliability EngineeringService Level Indicators (SLIs)Service Level Objectives (SLOs)Incident ResponsePost-Incident Reviews

Benefits

  • 401k
  • Dental
  • Disability Insurance
  • Flexible PTO
  • Health Insurance
  • Hybrid Work
  • Life Insurance
  • Paid Vacation
  • Remote Work
  • Vision

Culture

Blameless PostmortemsCross-Functional CollaborationMentorship ProgramOn-Call RotationInclusive Hiring

Requirements

Required: Master’s degree in computer science, Engineering, or equivalent practical experience designing and operating production systems at scale.
Regions: Us

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About CardWorks Servicing LLC
Industry: financial services
Size: large

CardWorks Financial Group is a diversified financial services platform providing ethical solutions across credit, lending, and customer lifecycle, operating through Merrick Bank, CardWorks Servicing, and Carson Smithfield.

View company profile →
Compensation
Base salary: $146,032 – $162,257 USD
Bonus: Competitive Pay, including a Bonus Target or Variable Pay Incentive Program