Lead Site Reliability Engineer - job post
$146,032 – $162,257 USD
Tech Stack
Responsibilities
- Establish the SRE operating model (service onboarding, engagement model, governance, reliability reviews, production readiness standards, and quarterly planning) and ensure its adoption.
- Identify, pilot, and operationalize AI-enabled reliability use cases (e.g., alert noise reduction, incident summarization, auto-remediation) with appropriate guardrails.
- Define, implement, and operationalize reliability metrics by establishing and managing SLIs, SLOs, and error budgets to continuously improve service reliability.
- Design and engineer automation and observability solutions by developing tooling, dashboards, and systems to reduce operational toil and enhance system visibility.
- Participate in incident and problem management by serving as incident coordinator, driving cross-functional responses, and conducting blameless root cause analysis and post-incident reviews.
Soft Skills
Site Reliability EngineeringService Level Indicators (SLIs)Service Level Objectives (SLOs)Incident ResponsePost-Incident Reviews
Benefits
- 401k
- Health Insurance
- Dental
- Vision
- Life Insurance
- Disability Insurance
- Paid Vacation
- Flexible PTO
- Remote Work
- Hybrid Work
Culture
Blameless PostmortemsCross-Functional CollaborationMentorship ProgramOn-Call RotationInclusive Hiring
Requirements
Required: Master’s degree in computer science, Engineering, or equivalent practical experience designing and operating production systems at scale.
Regions: Us
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About CardWorks Servicing LLC
Industry: financial services
Size: large
CardWorks Financial Group is a diversified financial services platform providing ethical solutions across credit, lending, and customer lifecycle, operating through Merrick Bank, CardWorks Servicing, and Carson Smithfield.
View company profile →Compensation
Base salary: $146,032 – $162,257 USD
Bonus: Competitive Pay, including a Bonus Target or Variable Pay Incentive Program