Staff Software Engineer – Customer Experience Intelligence (CXI)

DatabricksMountain View, California; San Francisco, Californiafull_timestaff

$190k–$261k USD

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Tech Stack

Automation Distributed Systems API Full Stack Development Machine Learning

Responsibilities

Own the technical vision and architecture for Databricks’ Support Automation and Tooling ecosystem
Lead hands-on development of automation to improve customer experience and Support scalability
Design agentic workflows that evolve from human-in-the-loop to fully automated systems
Implement observability, transparency, and rollback mechanisms for AI-driven decisions
Act as the primary technical interface between Support, Product, and Platform Engineering to align technical roadmaps and unblock dependencies

Soft Skills

ComplianceSecurityTechnical LeadershipMentoring

Benefits

401k
Dental
Disability Insurance
Health Insurance
Life Insurance
Vision

Culture

Mission-DrivenCustomer-ObsessedInclusive HiringDiverse Leadership

Requirements

Required: BS in Computer Science or a related field

Regions: Us

About Databricks

Industry: saas

Size: enterprise

Databricks is a data and AI company that provides the Databricks Data Intelligence Platform to unify and democratize data, analytics, and AI for over 10,000 organizations worldwide. It was founded by the creators of Lakehouse, Apache Spark, Delta Lake, and MLflow.

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Compensation

Base salary: $190k–$261k USD

Equity: equity

Bonus: eligibility for annual performance bonus

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