Senior Product Manager, Member Account Safety

Tech Stack

Responsibilities

• Articulate a comprehensive roadmap for the Member Safety domain, aligning with SoFi’s broader objectives and executive-level reporting.
• Own authentication, MFA, and account recovery, ensuring that the first point of contact with SoFi is both seamless and secure.
• Design and implement robust defenses for sensitive profile changes, utilizing step-up challenges to ensure attackers cannot "lock out" legitimate members during an account takeover attempt.
• Partner with Engineering to implement security layers that accurately identify suspicious behavior or potential account takeovers (ATO) without adding friction for legitimate users.
• Drive cross-functional collaboration with the Fraud Risk Center of Excellence, multiple Product teams, Design, and Engineering to ensure safety is a cornerstone of every new product surface.

Soft Skills

Benefits

• 401k
• Dental
• Health Insurance
• Remote Work
• Vision

Culture

Requirements