Technical Support Engineer

Axon EnterpriseMesa, Arizona, United States; Phoenix, Arizona, United States; SterlingHybridfull_timemid

Apply Now

Tech Stack

Linux Networking Cloud Computing

Solid badges = required, outlined = preferred

Responsibilities

Provide 2nd and 3rd level support for the Dedrone by Axon Product Family to field engineers and customers worldwide.
Research, diagnose, troubleshoot, and resolve software and hardware issues, including account setup and network configuration.
Take ownership of customer issues reported, track them to resolution within agreed time limits, and ensure proper logging.
Work with engineering and development teams to perform root cause analysis and document technical knowledge in notes and manuals.
Take part in on-call support and weekend coverage as required.

Soft Skills

TroubleshootingCommunication SkillsResearchCustomer SupportUav ProtocolsRf Technology

Benefits

401k
Dental
Flexible PTO
Gym/Wellness
Health Insurance
Learning Budget
Mental Health
Parental Leave
Vision

Culture

Fast-PacedMission-DrivenCross-Functional CollaborationOn-Call Rotation

Requirements

Preferred: Bachelor's degree in Computer Science or related field

Regions: Us

About Axon Enterprise

Industry: public safety

Size: large

Axon is dedicated to protecting life by developing an ecosystem of devices and cloud software to address critical safety and justice issues, aiming to improve efficiency, accountability, and equity in the criminal justice and corrections systems.

View company profile →

Similar Jobs

Solutions Engineer, Sydney

Notion — Sydney, Australia

Technical Support Engineer - 11288

Coupa Software — Tokyo, Japan

Salesforce Product Manager

Vanta — Remote U.S. (Remote)

Support Engineer (USA Only - 100% Remote)

Close — USA - Remote (Remote)