Support engineer

writer|New York City • SeattleHybridfull_timesenior

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Tech Stack

SalesforcePythonAWSGCPSDKSSOScimJiraGrafanaDatadogRestful APIIntegrationDebuggingGenerative AILlmsAutomation

Solid badges = required, outlined = preferred

Responsibilities

Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom.
Guide technical end users directly by debugging and refining custom-built Python and no-code agents.
Serve as Tier 2 advanced support to monitor and tackle complex production issues through monitoring alerts.
Drive technical investigations across the stack and escalate deeper technical issues to product and engineering teams.
Build and maintain automated diagnostic tools and scripts to scale support operations and reduce resolution times.

Soft Skills

Technical CommunicationCustomer-Obsessed

Benefits

401k
Dental
Equity
Flexible Spending Account
Gym/Wellness
Health Savings Account
Learning Budget
Medical
Paid Parental Leave
Unlimited PTO
Vision

Culture

Hybrid WorkFast-PacedCross-Functional CollaborationLearning And DevelopmentDiversity And Inclusion

Requirements

Regions: Us

About writer

Industry: saas

Size: small

WRITER is an enterprise generative AI company that provides an end-to-end platform for businesses to build and deploy AI agents, leveraging proprietary LLMs grounded in company data. Valued at $1.9B, WRITER aims to expand human capacity through superintelligence.

View company profile →

Compensation

Equity: company stock options

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