Tech Stack
Responsibilities
- Own the triage and resolution of complex customer production issues through Salesforce, email, Slack, and Zoom.
- Guide technical end users directly by debugging and refining custom-built Python and no-code agents.
- Serve as Tier 2 advanced support to monitor and tackle complex production issues through monitoring alerts.
- Drive technical investigations across the stack and escalate deeper technical issues to product and engineering teams.
- Build and maintain automated diagnostic tools and scripts to scale support operations and reduce resolution times.
Soft Skills
Technical CommunicationCustomer-Obsessed
Benefits
- Gym/Wellness
- Equity
- Unlimited PTO
- Medical
- Dental
- Vision
- Paid Parental Leave
- Flexible Spending Account
- Health Savings Account
- 401k
- Learning Budget
Culture
Hybrid WorkFast-PacedCross-Functional CollaborationLearning And DevelopmentDiversity And Inclusion
Requirements
Regions: Us
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About writer
Industry: saas
Size: small
Writer is an enterprise generative AI company providing an end-to-end platform for businesses to build and deploy AI agents grounded in their company's data and fueled by enterprise-grade LLMs. The company is valued at $1.9B and helps leading enterprises orchestrate AI-powered work to expand human capacity through superintelligence.
View company profile →Compensation
Equity: company stock options