Sr. Support Tools Product Manager

Responsibilities

• Fully own the success of your tool(s) within Samsara’s revenue stack.
• Lead deep user research to identify, document, and anticipate core customer support pain points and future GTM tooling needs.
• Oversee feature execution and drive rigorous usability testing, collaborating with GTMS, Sales Ops, and AI + Data Analytics teams.
• Coordinate all aspects of release, including change management, enablement programs, and documentation for seamless field adoption.
• Define and track key performance indicators (KPIs and adoption metrics) to measure business impact and inform rapid roadmap iterations.

Benefits

• Equity
• Health Insurance
• Learning Budget
• Parental Leave
• Remote Work

Culture

Requirements