Technical Services Engineer, 1st Shift

Responsibilities

• Advise customers and solve their complex MongoDB problems covering the entire MongoDB ecosystem including Atlas and Cloud Manager.
• Help customers resolve questions on architecture, performance, recovery, and security, becoming an expert resource on best practices for running MongoDB at scale.
• Advocate for customers' needs by interfacing with product management and development teams.
• Deliver rich shared context as part of global incident response for select customers.
• Contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.

Benefits

• 401k
• Equity
• Health Insurance
• Parental Leave
• Remote Work

Culture

Requirements