Lead Application Support Engineer

Tech Stack

Solid badges = required, outlined = preferred

Responsibilities

• Serve as the primary technical authority for production support, performing deep-dive technical triage across the full application stack and establishing engineering standards for support-owned code.
• Lead, coach, and mentor a team of application support engineers, providing technical guidance and career development support.
• Drive proactive problem management by monitoring defect and incident patterns, building a problem registry, and leading post-incident reviews.
• Champion the adoption of AI and automation tools to accelerate issue diagnosis and resolution, and lead the development of internal knowledge bases and runbooks.
• Actively engage with the engineering backlog to identify, scope, and prioritize tech debt items impacting platform stability and supportability, contributing to their remediation.

Soft Skills

Benefits

• 401k
• Dental
• FSA/HSA
• Flexible PTO
• Health Insurance
• Parental Leave
• Remote Work
• Vision

Culture

Requirements