Technical Implementation Engineer, Prepared by Axon

Tech Stack

Responsibilities

• Lead on-site and remote implementation of Prepared’s solutions for public safety agencies, including hardware setup and system integrations.
• Serve as the primary technical point of contact during customer onboarding and early adoption, working closely with project managers and client stakeholders.
• Configure, ship, and support Prepared’s proprietary hardware and assist customers in integrating with their existing systems.
• Provide Tier 2 technical support and troubleshoot escalated issues from the customer support team.
• Collaborate cross-functionally with Engineering, Product, Support, and Customer Success teams to provide real-time feedback and improve implementation processes.

Soft Skills

Benefits

• 401k
• Dental
• Equity
• Flexible PTO
• Gym/Wellness
• Health Insurance
• Learning Budget
• Mental Health
• Paid Parental Leave
• Remote Work
• Vision

Culture

Requirements