Technical Customer Success Manager

Tech Stack

Responsibilities

• Oversee the implementation and seamless onboarding of properties for new and existing real estate partners, managing multiple simultaneous projects.
• Act as a technical product expert and trusted advisor for assigned accounts, responding quickly to partner inquiries and technical issues.
• Execute regular audits on property inventory, content, and configurations, performing necessary updates, activations, and deactivations.
• Manage support queues, including on-call rotations and escalation of complex technical requests, collaborating with engineering teams for resolution.
• Proactively monitor account health, leverage data-driven insights to drive retention and expansion, and share customer feedback for product development.

Soft Skills

Benefits

• Dental
• Employee Travel Credits
• Equity
• Health Insurance
• Remote Work
• Vision

Culture

Requirements