Senior Software Engineer, Support AI

Tech Stack

Solid badges = required, outlined = preferred

Responsibilities

• Drive end-to-end development of voice and chat AI systems, owning the full lifecycle and iterating based on real customer and operational outcomes.
• Build and evolve integrations with third-party AI platforms and internal Toast systems, balancing speed, reliability, and long-term scalability.
• Design and implement observability, monitoring, and outcome tracking for AI-powered support experiences, using production data to improve customer outcomes.
• Make technical decisions grounded in production data, customer feedback, and operational constraints, navigating ambiguity while building scalable systems.
• Partner closely with product, support operations, and AI/ML engineering teams to translate ambiguous problems into robust, maintainable systems that drive measurable impact.

Soft Skills

Benefits

• 401k
• Equity
• Flexible PTO
• Health Insurance

Culture

Requirements