Senior Software Engineer, Support AI
$125,000 – $254,000 USD
Tech Stack
Responsibilities
- Drive end-to-end development of voice and chat AI systems, owning the full lifecycle and iterating based on real customer and operational outcomes.
- Build and evolve integrations with third-party AI platforms and internal Toast systems, balancing speed, reliability, and long-term scalability.
- Design and implement observability, monitoring, and outcome tracking for AI-powered support experiences, using production data to improve customer outcomes.
- Make technical decisions grounded in production data, customer feedback, and operational constraints, navigating ambiguity while building scalable systems.
- Partner closely with product, support operations, and AI/ML engineering teams to translate ambiguous problems into robust, maintainable systems that drive measurable impact.
Soft Skills
ReliabilityLatencyCross-Functional CollaborationTechnical Decision-MakingMentoring
Benefits
- Equity
- 401k
- Health Insurance
- Flexible PTO
Culture
Mission-DrivenImpact-OrientedCustomer-ObsessedWork-Life BalanceHybrid Work
Requirements
Regions: Us
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About Toast
Industry: hospitality
Size: large
Toast is a leading hospitality software company focusing on enhancing enterprise-level support for its restaurant customers. It provides a comprehensive platform including POS, backend, and frontend systems to support the growth of enterprise businesses.
View company profile →Compensation
Base salary: $125,000 – $254,000 USD
Equity: equity