Solution Engineer/Developer (Genesys)

TELUS DigitalRemote, USRemotefull-timesenior

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Responsibilities

Configure and implement Genesys Cloud CX solutions across voice and digital channels, including queues, routing, skills, Architect flows, and agent experiences.
Build and enhance call flows, orchestration logic, and routing configurations to support complex enterprise contact center use cases.
Implement integrations using Genesys Cloud APIs, webhooks, and platform connectors, supporting CRM systems, data platforms, and third-party applications.
Configure, test and support Genesys Cloud telephony capabilities, including Cloud Voice and BYOC.
Support CI/CD processes, environment promotion, and release activities to ensure reliable and repeatable deployments.

Culture

Cross-Functional TeamsContinuous ImprovementLearning BudgetInclusive Hiring

Requirements

Regions: US

About TELUS Digital

Industry: telecommunications

Size: enterprise

TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, delivering transformative customer experiences through cutting-edge technology and agile thinking. They offer end-to-end expertise across digital product consulting, data & AI, cloud engineering, and more, serving clients globally.

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