Director, Genesys

TELUS DigitalRemote, OntarioRemoteHybridfull_timedirector

Apply Now

Tech Stack

Genesys Cloud Cx Wem AI Crm Salesforce Microsoft

Responsibilities

Build and scale a high-performing CCaaS practice focused on Genesys Cloud CX delivery, achieving growth targets and margin goals.
Own delivery governance and oversight across Genesys Cloud CX and Genesys WEM, ensuring scalable, enterprise-ready solution design, implementation quality, and operational readiness.
Lead complex, strategic Genesys engagements with enterprise clients, serving as a trusted advisor to C-suite executives.
Recruit, develop, and retain top-tier talent with Genesys platform and delivery expertise and CCaaS domain knowledge.
Establish practice as a recognized thought leader in Genesys and CX Transformation through speaking engagements, publications, and industry participation.

Soft Skills

Solution ArchitectureP&L ManagementStrategic ThinkingBusiness AcumenPartnership BuildingEnterprise Environments

Benefits

Health Insurance
Learning Budget
Remote Work

Culture

Hybrid WorkRemote WorkCross-Functional TeamsTalent DevelopmentInnovationCollaboration

Requirements

Required: Bachelor's degree

Preferred: MBA or advanced degree

Regions: Us

About TELUS Digital

Industry: telecommunications

Size: enterprise

TELUS Digital is an award-winning digital product consultancy and the digital division of TELUS, one of Canada’s largest telecommunications providers, delivering transformative customer experiences through cutting-edge technology and agile thinking. They offer end-to-end expertise across digital product consulting, data & AI, cloud engineering, and more, serving clients globally.

View company profile →

MapBox — Mapbox Germany (Remote)

Sales Engineering Manager, Enterprise, EMEA

Notion — London, United Kingdom

Director of Engineering

Vanta — Remote U.S. (Remote)

Group Product Manager