Tech Stack
Solid badges = required, outlined = preferred
Responsibilities
- Work directly with prospects and customers to deeply understand problems and needs, and build solutions that delight customers and grow the business.
- Own the AI-powered workforce setup and onboarding experience, driving the product vision for making it faster and smarter.
- Shape the strategy for how Assembled integrates with the broader support ecosystem, forming clear perspectives on where to build versus partner.
- Empower support leaders with data by ensuring analytics pipeline, core metrics calculations, and metric definitions are accurate, fast, well-defined, and consistent.
- Lead and mentor junior PMs, bringing strategic leadership to raise the bar on product thinking, writing culture, and ways of working across the team.
Soft Skills
Enterprise SaasAnalytical SkillsTechnical Product ManagementWritten CommunicationVerbal Communication
Benefits
- Health Insurance
- Dental
- Vision
- Unlimited PTO
- Learning Budget
- Gym/Wellness
- Parental Leave
- 401k
- Commuter Benefits
Culture
Growth MindsetFast-PacedWriting-First CultureCustomer-Obsessed
Requirements
Regions: Us
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About Assembled
Industry: saas
Size: small
Assembled is a unified platform that orchestrates human agents and AI for great customer support at scale, used by companies like Canva, Etsy, and Robinhood. It is backed by $71M from NEA, Emergence Capital, and Stripe.
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