Manager, Implementation Management

Tech Stack

Solid badges = required, outlined = preferred

Responsibilities

• Lead a team of Implementation Managers, ensuring high-quality, consistent, and predictable customer implementations.
• Build, hire, and develop a high-performing team, providing coaching on technical execution and customer-facing skills.
• Develop and scale implementation frameworks, identify delivery risks, and drive mitigation plans.
• Maintain deep technical knowledge of the Hightouch platform and establish best practices for implementation standards.
• Partner with Engineering, Product, and Customer Success to surface systemic delivery issues and inform product/process improvements.

Soft Skills

Benefits

• Equity
• Remote Work

Culture

Requirements