Principal Product Manager, Voice AI

Tech Stack

Responsibilities

• Define the long-term vision and multi-quarter roadmap for in-store voice AI and its enabling platform, balancing short-term pilots with long-term investments.
• Lead technical evaluation of voice and AI vendors (ASR, NLU, TTS, edge inference, on-device options) and establish benchmarking frameworks for key metrics like accuracy, latency, privacy, and cost.
• Drive zero-to-one product development, including discovery, rapid prototyping, and in-restaurant pilots, iterating based on operational feedback and scaling successful experiments.
• Design a reusable voice platform by defining APIs, integration patterns, data flows, and tooling to enable multiple use cases across guest experiences and staff workflows.
• Coordinate cross-functional delivery by aligning Engineering, Hardware Operations, Reliability, Security, Data, Research, Design, Care/Onboarding, and Go-to-Market partners.

Soft Skills

Benefits

• 401k
• Equity
• Flexible Hours
• Health Insurance
• Hybrid Work
• Learning Budget
• Mental Health
• Remote Work

Culture

Requirements