Manager, Software Technical Account Managers

Axon EnterpriseSan Francisco, California, United StatesRemotefull_timelead

$126k–$201k USD

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Tech Stack

Cloud Services Networking Microsoft Power Bi Microsoft Ssrs SQL Server

Responsibilities

Lead, coach, and develop a team of Technical Account Managers supporting customers through embedded, regional, and traveling delivery models.
Own portfolio-level delivery across assigned agencies, ensuring consistent execution of hardware deployments, software implementations, and integrated workflows.
Serve as the leadership escalation point for agency command staff, IT leadership, and internal Axon stakeholders.
Own performance management across your portfolio, including hardware and software deployment timelines, issue resolution SLAs, platform adoption, and CSAT/NPS.
Provide leadership-level escalation support during critical incidents, complex hardware deployments, or agency-impacting events.

Soft Skills

Technical Account ManagementProgram ManagementHardware DeploymentsSoftware ImplementationsSaas PlatformsHardware Systems

Benefits

401k
Dental
Flexible PTO
Gym/Wellness
Learning Budget
Medical
Mental Health
Parental Leave
Vision

Culture

Mission-DrivenFast-PacedContinuous ImprovementCustomer-ObsessedPay TransparencyInclusive Hiring

Requirements

Required: Bachelor’s degree in Business, Technology, Engineering, or a related field, or equivalent professional experience

Regions: Us

About Axon Enterprise

Industry: public safety

Size: large

Axon is dedicated to protecting life by developing an ecosystem of devices and cloud software to address critical safety and justice issues, aiming to improve efficiency, accountability, and equity in the criminal justice and corrections systems.

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Compensation

Base salary: $126k–$201k USD

Equity: stock awards available

Bonus: bonus available

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