Senior Manager, Digital CX & AI

Tech Stack

Responsibilities

• Partner with Architects, CX Strategists, Operation Leaders, and Delivery teams to plan, design, and implement AI-driven solutions.
• Build, lead, and scale high-performing, cross-functional squads focused on improving core CX and operational KPIs, driving revenue growth, and reducing cost.
• Own delivery excellence across engagements by maintaining strong communication, ensuring progress against milestones, high-quality execution, client satisfaction, and long-term account growth.
• Provide senior technical leadership by guiding strategic decisions across architecture, integration, data, and AI, and evaluating solution trade-offs for durable, high-impact client outcomes.
• Deliver clear, tailored communication to engineering teams, product and marketing partners, operational leaders, and executive stakeholders.

Soft Skills

Benefits

• Health Insurance

Culture

Requirements