Enterprise Technical Support Specialist, Korea

Tech Stack

Responsibilities

• Deliver white-glove support to our largest customers by owning high-impact technical issues from intake to resolution, prioritizing durable fixes.
• Perform advanced troubleshooting across Notion and relevant integrations/partner applications, including reproducing issues and validating hypotheses with logs and structured test plans.
• Drive cross-functional alignment with Engineering, Product, and GTM by influencing priorities and timelines to deliver customer outcomes.
• Lead incident response activities as needed: coordinate stakeholders, manage escalation paths, and run post-incident reviews.
• Identify recurring issue patterns and propose product/process improvements, using customer impact narratives and data to support prioritization decisions.

Soft Skills

Benefits

• Hybrid Work
• On-Call Rotation

Culture

Requirements