Technical Account Manager - MMC

MotiveRemote - Islamabad & Lahorefull_timemid

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Tech Stack

SQL API Hardware Fault Analysis Firmware Upgrades Log Parsing

Responsibilities

Serve as the primary technical point of contact for Strategic, Enterprise, and Mid-Market accounts, building and maintaining proactive partnerships.
Collaborate with Product and Engineering to implement hardware, data, or process fixes with minimal user disruption.
Use data tools (like SQL and log parsing) to trace inconsistencies and bugs, identify root causes, and report findings to senior technical teams.
Own end-to-end resolution of escalated cases to ensure a premium customer experience, including troubleshooting, identification, and resolution.
Participate in on-call rotations and provide off-hours assistance for upgrades and change management.

Soft Skills

Change ManagementTechnical Problem SolvingRoot Cause AnalysisCase ManagementCross-Functional CollaborationWritten Communication

Benefits

Learning Budget

Culture

On-Call RotationCross-Functional TeamsInclusive Hiring

Requirements

Preferred: Technical degree in Computer Science or Engineering

About Motive

Industry: transportation and logistics

Size: large

Motive empowers physical operations with tools to make their work safer, more productive, and more profitable by managing drivers, vehicles, equipment, and fleet-related spend in a single system.

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