IT Support Technician II

Tech Stack

Responsibilities

• Provide Tier 1 & 2 deskside and remote support across Windows and Mac endpoints, troubleshooting hardware, OS, network connectivity, VPN, SSO, and productivity tools.
• Prepare, deploy, and maintain laptops and desktops using MDM tools like Intune and Jamf, managing the full device lifecycle.
• Manage on-site inventory, coordinate shipping and logistics, maintain deployment runbooks, and keep asset records accurate.
• Own the IT onboarding experience, ensuring new hires have equipment and basic system access by the end of their first week.
• Contribute to the team knowledge base and SOPs by documenting root causes and permanent fixes for recurring issues, and cross-train team members.

Soft Skills

Benefits

• 401k
• Dental
• Equity
• Flexible PTO
• Health Insurance
• Parental Leave
• Pet Discount Plans
• Vision

Culture