Senior Professional Service Lead

Tech Stack

Responsibilities

• Facilitate the installation, upgrade, configuration, and maintenance of SolarWinds Observability Self-Hosted software.
• Configure and manage enterprise monitoring, diagnostics, alerting, dashboards, and reporting.
• Perform system diagnosis and conduct root cause analysis based on monitoring results and operational data.
• Customize SolarWinds products and workflows to support client business processes and deliver value-added solutions.
• Work onsite at client facilities and collaborate directly with client administrators, end users, and leadership.

Culture

Requirements