Senior Technical Specialist

Tech Stack

Responsibilities

• Own and resolve the most complex and high-impact Tier 3 escalations across hardware, software, APIs, integrations, and platform behavior.
• Serve as a domain owner for one or more technical areas, acting as the primary escalation point and internal subject matter expert.
• Lead deep root cause investigations using SQL, Postman, logs, internal tooling, and scripts.
• Partner closely with Engineering, Product, and Integrations to drive resolution of systemic issues and improve platform stability.
• Independently identify, scope, and execute technical or process improvement projects that reduce repeat incidents, improve support workflows, or enhance customer experience.

Benefits

• 401k
• Equity
• Health Insurance
• Remote Work

Culture