Software Technical Account Manager II (Traveling)

Axon EnterpriseSeattle, Washington, United StatesRemotefull_timemid

$94k–$150k USD

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Tech Stack

Splunk Jira Salesforce Windows Os Networking Cloud Solutions

Responsibilities

Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services.
Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts.
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations.
Represent agency needs and feedback internally at Axon, influencing product development and service improvements.
Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs.

Soft Skills

SaasTechnical SupportCustomer Relationship ManagementCross-Functional CollaborationRoot Cause AnalysisTroubleshooting

Benefits

401k
Dental
Equity
Flexible PTO
Learning Budget
Medical
Mental Health
Parental Leave
Vision

Culture

Cross-Functional TeamsCustomer-ObsessedMission-DrivenFast-PacedPay TransparencyDiverse Leadership

Requirements

Required: Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience

Regions: Us

About Axon Enterprise

Industry: public safety

Size: large

Axon is dedicated to protecting life by developing an ecosystem of devices and cloud software to address critical safety and justice issues, aiming to improve efficiency, accountability, and equity in the criminal justice and corrections systems.

View company profile →

Compensation

Base salary: $94k–$150k USD

Equity: stock awards

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