L1 Support Engineer -Onsite

InstructureManila, Philippines (onsite)full_timejunior

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Tech Stack

Cloud-based technology solutions Slack Jira

Responsibilities

Work tickets via web-based ticketing system, phone, or live chat from admins, faculty, staff, and student end-users.
Escalate tickets that are not resolvable to the Level 2 Support Team.
Provide timely updates to users.
Validate and clarify the issue reported and answer how-to questions.
Fix end-user issues that are resolvable through the Canvas user interface and replicate, troubleshoot, and describe simple bugs.

Soft Skills

Critical ThinkingProblem SolvingAdaptabilityWritten communicationVerbal communicationEnglish

Benefits

Equity
Flexible Hours
Learning Budget
Mental Health

Culture

Team LeadershipFlexible HoursAgile/ScrumLearning BudgetWork-Life BalanceInclusive Hiring

Requirements

Required: High school diploma or equivalent

Regions: Quezon City

About Instructure

Industry: edtech

Size: large

Instructure creates intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. They are looking for a Digital Knowledge Master to structure their knowledge base for future AI strategy and Agentic AI ingestion.

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Compensation

Equity: All full-time employees participate in our ownership program.

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