IT Services Technician

Tech Stack

Responsibilities

• Provide first-line technical support for hardware, software, and network-related issues via phone, email, or in-person.
• Troubleshoot and resolve basic IT issues, including desktop, laptop, printer, and peripheral malfunctions.
• Log, track, and document all service requests in the ticketing system, ensuring timely resolution or escalation.
• Escalate unresolved issues to Level 2 or specialized teams with detailed documentation.
• Assist with onboarding new employees, including setting up workstations and accounts, and provide new hire onboarding and offboarding service support.

Soft Skills

Benefits

• 401k
• Dental
• Disability Insurance
• Equity
• Health Insurance
• Life Insurance
• Vision

Culture

Requirements