Implementation Specialist – Enterprise

Tech Stack

Solid badges = required, outlined = preferred

Responsibilities

• Guide Plaid’s strategic Enterprise customers through the integration of Plaid solutions, supporting various verticals like lending, wealth management, and fraud detection.
• Own all aspects of customer engagement during implementation, including technical scoping, design (e.g., architecture diagrams, example code), and project management.
• Serve as the trusted advisor and lead point of contact for technical stakeholders, from Project and Product Managers to Engineers and senior leadership.
• Lead effective onsite and in-person meetings for kickoffs, technical integration reviews, and pre- and post-launch support.
• Partner with sales and account teams to help customers build workflows aligned with Plaid’s technical best practices and improve onboarding by translating customer feedback into product insights.

Soft Skills

Benefits

• Health Insurance

Culture