Tech Stack
Responsibilities
- Provide technical support to customers via phone, email, and chat.
- Diagnose and troubleshoot software issues.
- Collaborate with the development team to resolve complex issues.
- Document and track customer issues and problems.
- Participate in an on-call rotation during non-business hours.
Soft Skills
Problem SolvingAttention To DetailWritten CommunicationCustomer Service
Benefits
- Career Development
- Health Insurance
- Dental
- Vision
Culture
Customer-Obsessed
Requirements
Required: Bachelor's Degree in Computer Science, Software Engineering, or related field
Regions: Us
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About Dematic
Size: large
Dematic is a global leader in intelligent automation, providing integrated solutions for the supply chain, and is looking for a Software Support Engineer to join its Customer Service team.
View company profile →Compensation
Base salary: $65,000 – $140,000 USD