Software Support Engineer III

Tech Stack

Solid badges = required, outlined = preferred

Responsibilities

• Provide technical support for Natera's Laboratory Information Management Systems (LIMS) and Cloud based Data Analytics software platform.
• Perform troubleshooting, debugging, and root cause analysis of product or environment issues using analysis of log files, problem reproduction, and system instrumentation.
• Track and document all actions taken to address production issues and follow up with internal users or customers to ensure satisfactory resolution.
• Analyze the requirements of research requests, write manifests for Cloud pipelines, and make the results available to researchers.
• Identify and codify solutions to frequent issues as documented and scripted processes.

Soft Skills

Benefits

• 401k
• Commuter Benefits
• Dental
• Disability Insurance
• Health Insurance
• Life Insurance
• Mental Health
• Parental Leave
• Vision

Culture

Requirements