Director of Engineering, AI

Tech Stack

Responsibilities

• Define the technical vision and roadmap for AI-powered capabilities on Klaviyo’s platform, translating it into clear plans and OKRs.
• Lead the architecture for LLM-powered and agentic systems, including orchestration, tool calling, retrieval, memory, evaluation, and safety guardrails.
• Partner with Product, Design, and engineering teams to prioritize high-value AI use cases and launch intuitive and powerful AI-native product experiences.
• Define success metrics and guardrails for AI systems (e.g., time-to-first-value, uplift, error rates, latency, SLOs) and build tooling for continuous improvement.
• Lead high-performing engineering teams (ICs and managers), focusing on hiring, development, retention, and fostering a culture of urgency, accountability, and psychological safety.

Soft Skills

Benefits

• 401k
• Dental
• Disability Insurance
• Equity
• Flexible Hours
• HSA/FSA
• Health Insurance
• Life Insurance
• Mental Health
• Parental Leave
• Remote Work
• Vision

Culture

Requirements