Reliability Lead, Common Services

Tech Stack

Responsibilities

• Establish and lead the SRE / production engineering practice for the Common Services organization, defining standards for reliability, incident management, and on-call.
• Develop an Operational Excellence strategy focused on improving system performance and reducing operational toil.
• Partner with engineering and product teams to define SLOs, SLIs, and error budgets for critical Common Services.
• Own and improve the incident management lifecycle for Common Services, including on-call rotations, escalation paths, and post-incident reviews.
• Drive the observability strategy for Common Services, ensuring actionable visibility into system health, performance, and capacity.

Benefits

• 401k
• Equity
• Gym Membership
• Health Insurance
• Parental Leave
• Remote Work

Culture

Requirements