Program Manager, Delivery - CCaaS

Tech Stack

Responsibilities

• Lead end-to-end delivery of business-critical contact center solutions, including planning, design, implementation, testing, training, deployment, and structured handoff.
• Own program-level governance for CCaaS engagements, including integrated project plans, dependency management, risk and issue management, change control, and delivery status reporting.
• Provide strong program leadership to cross-functional, international delivery teams, setting clear direction, expectations, and accountability.
• Champion effective communication by delivering timely and tailored updates for various internal audiences, translating technical solutions for business and executive audiences.
• Drive and govern Agile and hybrid delivery lifecycles appropriate for CCaaS implementations, ensuring alignment across technology, telephony, and operational readiness milestones.

Soft Skills

Benefits

• Health Insurance
• Remote Work

Culture

Requirements