Manager, Software Technical Account Managers

Axon EnterpriseLos Angeles, CARemotefull_timemid

$121k–$193k USD

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Tech Stack

Kpis Saas Cloud Services Networking Hardware Systems Microsoft Power Bi

Responsibilities

Lead, coach, and develop a team of Technical Account Managers supporting customers through embedded, regional, and traveling delivery models.
Own portfolio-level delivery across assigned agencies, ensuring consistent execution of hardware deployments, software implementations, and integrated workflows.
Serve as the leadership escalation point for agency command staff, IT leadership, and internal Axon stakeholders.
Own performance management across your portfolio, including hardware and software deployment timelines, issue resolution SLAs, platform adoption, and CSAT/NPS.
Provide leadership-level escalation support during critical incidents, complex hardware deployments, or agency-impacting events.

Soft Skills

People ManagementProgram ManagementCustomer EngagementProblem SolvingContinuous ImprovementRisk Management

Benefits

401k
Dental
Equity
Flexible PTO
Gym/Wellness
Health Insurance
Learning Budget
Mental Health
Parental Leave
Vision

Culture

Mission-DrivenFast-PacedWork-Life BalanceInternal MobilityMentorship ProgramDiverse Leadership

Requirements

Required: Bachelor's degree in Business, Technology, Engineering, or a related field, or equivalent professional experience

Regions: Us

About Axon Enterprise

Industry: public safety

Size: large

Axon is dedicated to protecting life by developing an ecosystem of devices and cloud software to address critical safety and justice issues, aiming to improve efficiency, accountability, and equity in the criminal justice and corrections systems.

View company profile →

Compensation

Base salary: $121k–$193k USD

Equity: stock awards

Bonus: bonus

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