Sr. Lead Solution Architect - AI Agents

Tech Stack

Responsibilities

• Own end-to-end delivery of multi-agent implementations for enterprise customers, serving as the incubation leader for this capability.
• Operate as a trusted technical partner to CX Directors, Ecommerce leaders, and IT Operations, leading through ambiguity and complexity.
• Combine hands-on technical execution—configuring Agents, Procedures, and Custom Tools—with consultative delivery and strong stakeholder management.
• Own the design, description, and configuration of specialized Agents (Skills) from initial setup through launch and post-launch iteration.
• Drive the KPI story by building reporting frameworks that track deflection rates and resolution quality, translating metrics into CFO-friendly terms.

Benefits

• Equity
• Learning Budget

Culture

Requirements