Staff Software Engineer - Customer Engagement & Docs Platform

Tech Stack

Responsibilities

• Lead design, development, and deployment of systems for Evaluation, Answer retrieval and Quality improvement for helping customers.
• Lead architectural decisions to ensure performance, reliability, and accuracy of the knowledge systems.
• Drive best practices for engineering excellence, including design reviews, code quality, testing strategies, and performance optimizations.
• Deliver high-quality, production-ready code and services end-to-end — including performance tuning, resiliency improvements, and debugging in live environments.
• Contribute to longer-term technical planning and support strategic initiatives in Assistant and Support organizations.

Soft Skills

Benefits

• Annual Performance Bonus
• Equity

Culture

Requirements