Manager, Software Technical Account Managers

Tech Stack

Responsibilities

• Lead, coach, and develop a team of Technical Account Managers across embedded, regional, and traveling delivery models, setting clear expectations for execution quality and customer engagement.
• Own portfolio-level delivery across assigned agencies, ensuring consistent execution of hardware deployments, software implementations, and integrated workflows.
• Serve as the leadership escalation point for agency command staff, IT leadership, and internal Axon stakeholders, coaching TAMs on executive communication and change leadership.
• Own performance management across your portfolio, tracking hardware/software deployment timelines, issue resolution, platform adoption, and customer satisfaction metrics.
• Provide leadership-level escalation support during critical incidents, complex hardware deployments, or agency-impacting events, ensuring appropriate coverage and continuity.

Soft Skills

Benefits

• 401k
• Dental
• Flexible PTO
• Gym/Wellness
• Health Insurance
• Learning Budget
• Mental Health
• Parental Leave
• Vision

Culture

Requirements