AI Self-Service Program Manager

Responsibilities

• Lead daily operations of Samsara’s AI self-service platforms (Chatbot and Voice AI) to ensure reliability, speed, and performance.
• Track and analyze key metrics such as containment, deflection, accuracy, and CSAT to uncover insights and drive improvement.
• Optimize AI intelligence and integrations by refining prompts, enhancing conversational design, improving customer flows, and expanding connections across systems for seamless support.
• Collaborate across teams including SMEs, Tech Docs, vendors, and internal AI groups to close content gaps and scale platform capabilities.
• Advance AI self-service strategy through innovation and continuous alignment with business goals, customer needs, and emerging industry trends.

Benefits

• Equity
• Health Insurance
• Learning Budget
• Parental Leave
• Remote Work

Culture

Requirements