Technical Support Specialist

Responsibilities

• Create exceptional experiences for customers by taking ownership of interactions from initial contact through resolution, providing expert guidance across billing, account management, product education, strategic consultation, and complex technical troubleshooting.
• Master Assembled's full product suite (AI and WFM) to become a go-to resource for customers and teammates, empowering others and inspiring knowledge development.
• Investigate and resolve technical issues by diving into logs, querying databases, debugging API integrations, replicating errors, writing scripts, queries, and lightweight code fixes, and collaborating with Engineering to diagnose root causes.
• Represent the voice of the customer by synthesizing feedback, spotting patterns, and communicating trends to guide priorities and influence product direction.
• Build for scale by identifying larger improvements beyond individual issues, proactively making recommendations on internal tools, processes, and policies, and building documentation for knowledge bases and playbooks.

Benefits

• 401k
• Equity
• Gym Membership
• Health Insurance
• Learning Budget
• Parental Leave
• Unlimited PTO

Culture

Requirements