Senior Software Engineer - Genesys cloud, IVR, Contact Center

Tech Stack

Solid badges = required, outlined = preferred

Responsibilities

• Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect.
• Perform full platform administration, including users, campaigns, scripts, prompts, and permissions.
• Develop and maintain custom integrations with internal systems and third-party applications using Genesys Cloud APIs (RESTful), webhooks, and OAuth.
• Configure and optimize data actions, reporting, and contact center features to support business teams.
• Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and maintain documentation.

Soft Skills

Benefits

• 401k
• Dental
• Disability Insurance
• Employee Stock Purchase
• Gym/Wellness
• HSA/FSA
• Health Insurance
• Life Insurance
• Mental Health
• Parental Leave
• Tuition Reimbursement
• Vision

Culture

Requirements