Senior Software Engineer - Genesys cloud, IVR, Contact Center
$55,000 – $172,250 USD
Tech Stack
Responsibilities
- Design, implement, and manage IVR flows, contact routing, and queue structures using Genesys Cloud Architect.
- Perform full platform administration, including users, campaigns, scripts, prompts, and permissions.
- Develop and maintain custom integrations with internal systems and third-party applications using Genesys Cloud APIs (RESTful), webhooks, and OAuth.
- Configure and optimize data actions, reporting, and contact center features to support business teams.
- Contribute to Agile ceremonies (sprint planning, code reviews, retrospectives) and maintain documentation.
Soft Skills
AgileTroubleshootingMultitaskingAnalytical SkillsCollaboration
Benefits
- Health Insurance
- Dental
- Vision
- 401k
- Parental Leave
- Life Insurance
- Disability Insurance
- HSA/FSA
- Tuition Reimbursement
- Gym/Wellness
- Employee Stock Purchase
- Mental Health
Culture
Agile/Scrum
Requirements
Required: Bachelors or comparable combination of education, job specific certification(s), and experience
Regions: Us
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About PNC
Industry: fintech
Size: enterprise
PNC is a financial services company with a strong focus on retail technology, aiming to deliver the best experience for its customers by fostering an inclusive workplace culture.
View company profile →Compensation
Base salary: $55,000 – $172,250 USD
Equity: Stock purchase plans
Bonus: incentive eligible based on company, business, and/or individual performance