Encompass Admin

Tech Stack

Solid badges = required, outlined = preferred

Responsibilities

• Provide frontline user support by troubleshooting and resolving day to day Encompass issues.
• Research and diagnose issues using the Encompass Knowledge Base and by creating/managing cases with ICE Mortgage Technology; escalate as appropriate.
• Maintain open, ongoing communication with the Encompass Systems Administrators and management regarding issues, end user needs and trends.
• Maintain Encompass users, roles, profiles, security settings, and loan access settings.
• Troubleshoot and maintain existing business rules for data entry, triggers, milestones, and conditions in accordance with approved standards.

Soft Skills

Benefits

• Equity
• Health Insurance
• Learning Budget
• Remote Work

Culture

Requirements